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Documentation Index

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KYC (“Know Your Customer”) is the identity check every individual completes before moving money. It’s a regulatory requirement, and it’s a one-time step — once you’re approved in production you stay approved.

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What you’ll need

  • A government-issued photo ID (passport or national ID card work in most countries; a driver’s license is accepted in many)
  • Occasionally, a proof of address (the verification flow will prompt you if it’s needed for your region)
  • A device with a camera for a selfie step

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How the check works

1

Start from onboarding

After you finish signup, Veil routes you into onboarding. Identity verification is the first step — click Verify your identity to begin.
2

Complete the verification form

Veil opens the verification flow in a new browser tab, hosted by a regulated banking partner. You’ll upload your ID documents and take a selfie. Your raw document images are handled by the partner, not stored by Veil.Follow the on-screen instructions. The process typically takes a few minutes. When you’re done, close the tab and return to Veil — onboarding picks up automatically once your status updates.
3

Wait for approval

After you submit, verification runs in the background. Most approvals complete within a few hours; some take longer.
4

You're approved

Onboarding advances to the next step. You’ll also receive an email confirmation. Adding a bank account is the last step before your dashboard opens.

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Checking your status

If you leave and return before onboarding is complete, you’ll land back on the verification step. From there you can resume the partner’s flow if you didn’t finish it, or refresh your status if your submission is already under review.

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Why the form opens in a new tab

Identity verification is run by a regulated banking partner so that Veil never receives your raw document images. The form opens in a new browser tab, which keeps your original Veil session on the onboarding screen — once the partner reports back, that screen advances automatically.

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See also